FAQ

I don’t know any poker hands.

In Texas Hold ‘Em and Omaha poker hands, or combinations, are ranked in descending order (from highest to lowest) as follows:

What are the violations, and what do they imply?

All violations entail variable penalties, including resetting the player’s game balance and/or blocking the player’s game access (which involves limiting user’s access to the game by blocking their specific account details within the application). A player who has incurred 5 penalties over the course of their “history” with the game receives a permanent ban from the application without prior notice.

Here are the general violations:

You’re welcome to have a look at the end user agreement here.

How can I get in touch with game support?

It is very easy, really: just join the community and fire away any questions you have in appropriate sections: https://www.facebook.com/WPokerClub

Moreover, you can now follow all the game news, receive bonuses and special links, and do many other things!

You can also contact the game team by clicking on “Support” just above the game on the left: fill in the fields and submit your question. The message gets sent to the game administration team, and the response arrives by email within the next 24 hours.

Or you can send us a letter on our email poker.support@crazypanda.ru.

How do I become a dealer?

A Dealer is one of the players who is “in charge” of every table in the room; hence you’ll see their avatar next to all said tables. Becoming a Dealer, however, does not put you directly in charge of handling cards; they are always distributed by our unbiased RNG-based software.

To become a Dealer, go to any of the poker rooms for Hold ‘Em, Omaha or Sit-n-Go:

Click on “Wanna deal?” on the right:

Then you’ll need to make a bet no lower than the third top dealer in the room:

The three players with the highest invested Respect count receive a certain percentage of the total chip turnover in their table groups.

If you were outbid, your remaining Respect points do not disappear but continue to expire once in every 15 seconds. You can increase your bet at any time and compete for one of the top three dealer spots.

Chips are credited to your net chip balance in real time, with the total updated once in every minute.

Once you’ve become a dealer, you don’t have to always stay in the room or even online at all: being a dealer is, in fact, the very opportunity to earn chips without even playing.

What is the Wheel of Fortune?

The Wheel of Fortune is yet another means to earn some chips, Respect points, or coins. You can easily find it in the top of the game window:

The principle is identical to that of the Slots: you select the type of currency you want to win and start the drum by clicking on “Spin” or pulling the lever. You can win twice as much if you pick the “Double payout” option before you get spinning. Best of luck!

Why do I need buddies?

A buddy is your in-game World Poker Club friend, whom you can always find in the game and “visit” by, say, joining them at a specific table. You can become buddies with any World Poker Club player, including those you are not friends with in the social network. To become buddies with a player, mouse over their avatar and click on the “Buddies” icon that pops up next:

You can remove a player from your buddies in a similar manner:

You can always see which of your buddies are online from the room lobby, as well as what tables they’re playing at.

Why do I want to receive awards?

Each award you receive comes with a side bonus of chips and Respect points. To view your awards, visit your profile (click on your avatar) and select the “Awards” tab here:

You will be able to see which awards you’ve obtained already, and which are still to be earned. You can also see how much more you need to do in order to get the next-level award in this or that category:

How do I get a medal of friendship, and why would I want to?

You can be awarded a special medal of friendship in our World Poker Club. Remember that it is awarded only for introducing new players to the game, i.e. those who installed and ran the application for the first time upon your invitation only:

The more friends you introduce to the club, the better the medals and prizes you get for it. But do not forget that creating additional accounts in order to invite those “fake” players into the game to harvest awards and increase rewards is a serious violation of our policy, and it will lead to one’s game access block.

How do I play full-screen?

There are hot keys in the top-right corner of the game screen, which will help you launch the full-screen mode, as well as switch music and sounds on and off whenever you feel like it; oh, and you can take screenshots of the game, too!

What do I do if the game window is cropped or not fully visible?

Chances are, your browser settings are incorrect. To resolve this, run the game, right-click anywhere on the game screen, hold down the CTRL key and press “0” (zero).

What does the Smart Seater do?

The Smart Seater option helps you take a seat at your perfect table by matching all the parameters you enter beforehand. You can preconfigure the type of poker (Texas Hold ‘Em or Omaha), the blinds, the number of players, and the type of table.

What tournaments can I play in the World Poker Club?

What is a Chance-o-Meter?

The Chance-o-Meter is an official tool for any poker strategist. It helps determine your chances of winning–the so-called poker odds, and does so in full compliance with all the rules or laws: it takes into account the number of players at the table, your hole cards and the community cards. You can use the Chance-o-Meter at a modest rate of 10% of your winnings (starting from the Sapphire status, its use is free); if you lose, your commission is canceled.

Please note: the Chance-o-Meter does not “spy” on anyone’s cards; it simply shows the statistics and probabilities of winning based on your own hand and the cards at the table. You shouldn’t rely on it exclusively as the information about the chance of winning is not enough for the actual win. The player should make their final decision on their own.

Rebuy

The Rebuy is a function that lets you top up your chips during the game without losing your seat at that particular table. You can enable or disable automatic stack top-up at the table:

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